Most people meet an AI tool the way they meet a search box: they type a question, get a paragraph back, and move on. Miles is built to be used differently. He’s a sidekick — grounded in your business, able to do real work, and designed to never act without your say-so. Get the working relationship right and he stops feeling like a chatbot and starts feeling like the most reliable person on your team.
Here’s the field guide.
Start with the jobs, not the trivia
The fastest way to be underwhelmed by any AI is to test it with trivia. The fastest way to be impressed is to hand it a real job. Instead of "what’s a good marketing idea," try "draft a follow-up email to the three customers who didn’t rebook last month." The first is a quiz. The second is work off your plate.
Miles is most useful when you ask him to produce something: a draft, a summary, a plan, a comparison. Give him a verb and an outcome.
The best first prompt
"Here’s what I’m trying to get done today — what should I tackle first, and can you start the one that takes the longest?" It puts Miles to work on prioritization and execution in a single ask.
Give him the context he needs
Because Miles is grounded in your business, he already knows your customers, your numbers, and your recent decisions. But for one-off tasks, context still helps. Attach the file. Paste the email thread. Tell him the constraint ("keep it under 100 words," "friendly but firm").
The difference between a mediocre result and a great one is usually a single sentence of context you forgot to give.
Know when to delegate and when to ask
Two modes, and it’s worth knowing which you’re in:
- Ask when you want to understand something — "why is cash tight this month?" Miles explains, using your actual data.
- Delegate when you want something done — "draft the reminder, build the plan, prep the report." Miles produces the thing, ready for your review.
Most owners under-delegate at first. If you catch yourself about to do a 20-minute task that’s mostly typing or formatting, that’s a delegate.
The approval gate is the whole point
Here’s what makes it safe to lean on Miles: he never takes an outbound action on his own. He’ll draft the email, prep the invoice reminder, assemble the calendar invite — but sending, booking, and paying all pause for your tap.
How it feels in practice
You ask Miles to chase an overdue invoice. He writes a friendly, on-point nudge and shows it to you. You read it, maybe tweak a word, and hit send — or you don’t. Nothing leaves your business without you. That’s not a setting you switch on; it’s how he’s built.
Build the habit
The value compounds. Miles remembers what you told him last week, so the fifth conversation is better than the first. A few habits that make him stick:
- Talk to him first thing — let him frame your day.
- Hand him the task you’re dreading; that’s usually the one he saves you the most on.
- Correct him when he’s off. He learns your preferences, your voice, your lines.
Treat Miles like a capable new hire who’s eager, fast, and never takes an action behind your back. Brief him well, check his work, and let him carry the load — never the boss, always the sidekick.